Support

Last updated 26 August 2026

Email support@countling.com and a person will answer. No ticket system, no bot. Common questions are below.

No sound?

Check the silent switch. Countling respects it, so a muted phone stays muted.

Still quiet:

Countling won't interrupt music or a podcast that's already playing.

Open the gallery and tap Restore purchases.

Your characters are tied to your Apple Account, so they come back after a reinstall or on a new phone. There's nothing to sign in to.

Nothing came back? Check you're signed in to the Apple Account you bought with.

The calculator is free, and all of it works. No function is ever locked. Characters are the only thing we sell.

Tap hear them sing in the purchase sheet to listen first.

Apple handles purchases, so Apple handles refunds: reportaproblem.apple.com.

If something went wrong on our end, email us and we'll help you make the case.

Free and automatic. It arrives December 24–26 and leaves on its own. Nothing to buy, nothing to switch on.

Countling never connects to the internet, so airplane mode changes nothing. Only buying a character needs a connection.

Email support@countling.com. Helpful to include:

Screenshots help. Character suggestions are welcome too.

The display announces what it shows to VoiceOver. If anything is hard to reach, read, or hear, tell us.

Countling collects nothing about you. Details in the privacy policy, questions to privacy@countling.com.